Refund policy

Return & Refund Policy

Last Updated: July 2026

At Zorelle57, we want every customer to shop with complete confidence. If you are not entirely satisfied with your purchase, we offer a free 30-day return and refund policy.

Eligibility for Returns

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase or order confirmation must be provided.

Free Returns

We proudly offer free returns for eligible orders worldwide.

Customers should contact our support team before sending any item back to receive return instructions.

Refund Process

Once the returned item is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Non-Returnable Items

The following items may not be eligible for return:

Products damaged through misuse.
Products altered after delivery.
Items returned beyond the 30-day return window.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work quickly to provide a replacement or full refund at no additional cost.